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Privacy Policy
This Privacy Policy explains how Rooster Bet Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. It also explains the choices available to you regarding your personal information. We aim to handle information responsibly, transparently and only for appropriate business, security, support and legal purposes.
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Information we may collect
When you use a casino website, different types of information may be required to provide the service safely and reliably. The information collected will depend on how you interact with the website, the account features you use and the checks that may be required before or during play.
Review contents
- Account details, such as your name, date of birth, residential information, login details and other information you provide when registering or updating an account.
- Identity and verification documents, where required to confirm your identity, age, eligibility or account information. These documents may include information visible on official identification or other supporting records.
- Payment and transaction records, including deposits, withdrawals, payment method details, wagering activity, account balances and relevant transaction history. We do not need to retain unnecessary payment information for longer than required for the relevant purpose.
- Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, general location information and information about how you use the website.
- Cookie and similar technology data, including information about preferences, sessions, security events, website performance and interactions with online content.
- Communications and support information, including messages, requests, feedback, documents or other details you choose to provide when asking for help or exercising a privacy right.
Some information may be collected directly from you, while other information may be generated when you use the website or obtained from service providers that help with identity, payment, security, technology or customer support functions. You should provide accurate and current information and update it when it changes, particularly where it is needed for account security or verification.
How we use information
Personal information is generally used to operate and administer your account, provide requested services and maintain a secure gaming environment. We seek to use information for a clear and relevant purpose and to limit access to people and suppliers who need it for their work.
- Creating, maintaining and managing your account and providing website features.
- Processing deposits, withdrawals and other account transactions, and keeping accurate financial records.
- Completing identity, age, eligibility, verification and account security checks.
- Detecting, preventing and investigating fraud, money laundering, collusion, account misuse, payment abuse and other prohibited or suspicious activity.
- Providing customer support, responding to questions, resolving disputes and communicating about your account or requested services.
- Improving website performance, usability, reliability, security and the relevance of information shown to you.
- Sending service messages that are necessary for account administration, security, transactions or important changes.
- Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid choice to receive them.
- Meeting applicable legal, regulatory, tax, accounting, security and record-keeping obligations, and responding to lawful requests.
Where processing is based on consent, you may withdraw that consent at any time for the future. Withdrawing consent does not affect processing that took place before the withdrawal and may not stop processing that is necessary for account operation, security, legal compliance or another permitted purpose. If you choose not to provide information that is necessary for a particular service or check, we may not be able to provide that service or complete the requested activity.
Sharing, security and retention
Information may be shared when reasonably necessary to provide the website and its services. This can include sharing with carefully selected technology, payment, identity verification, fraud prevention, security, hosting, communications, support and professional service providers. These providers should use information only for the services they perform and in line with appropriate confidentiality and security requirements.
Information may also be disclosed where necessary to protect players, the website or other people, investigate suspected unlawful or prohibited conduct, enforce applicable terms, respond to a valid legal request, or meet an obligation that applies to the service. We do not treat personal information as a product to be sold for unrelated purposes.
Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee that information will always be completely secure. You are responsible for keeping your account credentials private, using a secure device and notifying support if you believe your account has been accessed without permission.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Cookies and similar technologies
Cookies are small files or similar technologies stored on your device when you visit a website. They can help the website remember your session, maintain account and security functions, save preferences, understand website use and improve performance. Some cookies may be necessary for the website to work, while others may support analytics, personalisation or marketing where these functions are used.
You can manage or restrict cookies through your browser settings. Your browser may allow you to view, delete, block or receive warnings about cookies. If you disable certain cookies, some website features may not work correctly or your preferences may not be saved. Cookie settings are usually applied separately on each browser and device, so changing one setting may not change settings elsewhere.
Information collected through cookies may be combined with other technical or account information where this is reasonably necessary for security, website operation, measurement or another purpose explained in this policy. We aim to use such information proportionately and to avoid collecting more information than is needed for the relevant function.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of your information, and withdrawing consent to marketing communications.
- Access: ask for a copy of personal information held about you or information about how it is used.
- Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
- Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
- Marketing consent: withdraw consent to marketing communications or update your marketing preferences. You can also use an unsubscribe option included in a marketing message where available.
- Questions and complaints: ask about this policy, raise a concern or request an explanation of how your information has been handled.
To exercise these rights or make a privacy request, contact support@roosterbetcasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before releasing information or making changes, to help prevent unauthorised access. We will consider requests within a reasonable timeframe and may explain if a request cannot be completed in full, including where information must be retained for security, legal, financial or other permitted reasons.
If you withdraw marketing consent, you may continue to receive essential service, security or account messages. It can also take a short period for a preference change to apply across all communication systems. You may still be able to receive marketing communications that were already prepared before your request was processed.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, the services offered, information handling practices or applicable requirements. The current version will be made available on this page, with the latest version applying from its stated publication or update date where one is provided. We encourage you to review the policy periodically so that you understand how information may be handled.
By continuing to use the website after an update, you acknowledge that you have had an opportunity to review the revised policy. If a change requires your consent, that consent will be requested in the manner required for the relevant activity. This policy should be read together with any other privacy notices, account terms or service information presented when you use particular features.
